Frequently Asked Questions

Your guide to shopping with VDL Adelaide Spare Parts Store

How long does shipping take within Australia?

We offer standard shipping which typically takes 3-7 business days, and express shipping which arrives within 1-3 business days across Australia.

What is your return policy for fashion items?

We accept returns within 30 days of purchase, provided the items are unworn, have all original tags attached, and are in their original packaging.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and ZipPay.

Are your products ethically sourced?

Yes, we pride ourselves on partnering with manufacturers who adhere to strict ethical labor standards and sustainable production practices.

Do you offer international shipping?

Currently, we specialize in serving the Australian market, but we are looking into expanding our shipping capabilities to international destinations soon.